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Terms

Terms and Conditions

We pride ourselves on succesfully delivering live fish through a courier service for over 4 years.

our terms and conditions are:

 

1, All our discus are top quality and QC checked when they leave us. We will give 24 hours guarantee on discus which have been picked up in person by the customer, ALL discus posted have no guarantee as there live animals and its out of our control how they travel with the courier company. We use a DEFRA licenced courier to cut the risk of dead on arrival as the fish travel in security cages throughout the journey. but dead on arrival can still happen, in this case posted discus are 100% bought at the buyers risk

2. Our guarantee in section 1above is an industry standard, please dont expect us to guarantee fish for weeks after purchase as we have no control on water conditions the fish are kept in, Paypal buyer protection is also not available for "live animals"

3 As most of our discus are young fish it takes a while for them after purchase to grow and colour up, for this reason all the images used on the website are of the actual parents of the fish that are for sale and a snap shot of what they will eventually look like and we are not responsible if you think your discus dont have any pattern or colour its just because they are young fish.

4, We will accept dried food returns as long as the food is returned to us onopened and unused and still in its vacuum sealed bag, you the customers must pay for return postage, any payments will be refunded within 10 days of our repiept of the goods being returned.

5, Discount codes are quite visible on the website, if a code is not used then there will be no refund for the discount amount after checkout.